Parts & Service
Terms and Conditions of Use

Payment
- All invoice payment terms offered are: Prepaid, 50% Down Payment, Upon Completion, COD, Net 30 days, or a combination thereof.
- AAAMS reserves the right to change payment terms at management's discretion.
- Overdue accounts are subject to COD terms and/or suspension.
- Any customer that fails to make payment within a 5-day grace period will have their account suspended including parts, repairs, and service.
- All Credit Card Payments will be assessed a convenience Fee.
Claims: If any customer has an issue with products or Services rendered please give us the opportunity to hear your concerns and make it right. In order to serve you to the best of our ability, claims should be made in a timely manner.
- Invoicing: Claims arising from invoices must be made within seven business days from the date of receipt.
- Parts/Parts Repairs: Claims arising from parts and parts repairs must be made within seven business days from the date of confirmation of delivery of said parts.
- Service: Claims arising from service work must be made within seven business days from the date of completion of the work.
- All claims must be in writing and emailed to Joseph Robinson, Matthew Robinson, and Dr. Amanda Ball Joseph@aaams.co, Matthew@aaams.co, Amanda@aaams.co
Parts Return:
- Unopened parts may be returned: Customer responsible for all S&H fees.
- Restocking fee of 25% (1-30 days), 30% (31-60days), 50% (60-90 days) will be charged.
- Returns unavailable after 90 days from the date of estimated delivery.
Shipping: Standard shipping is ground with $100 of insurance.
- Expedited shipping and additional shipping insurances available upon request and at cost.
- Once a product leaves AAAMS’s hand and is in the possession of the shipper the following apply:
  - AAA Maintenance Solutions is no longer liable for the safety or transportation of your products.
  - AAA Maintenance Solutions is not liable for downtime or loss in production due to delays in shipping or contents of shipment damaged in transit.
  - If the customer did not request additional insurance, and the contents of shipment is damaged or lost in shipping, customer is liable for any cost above and beyond the standard insurance including the replacement of the contents of shipment.
  - Customer is responsible to notify AAAMS in writing if a shipment fails to arrive.
Parts Repair:
- We will have you ship the device/board/motor to our office. Once we receive it we will give you a quote for repair within 3 business days. If the device cannot be repaired, or you choose not to repair the device, your investment is limited to $250 for the device exam plus return S&H.
- The device exam fee is waived upon acceptance of the repair estimate.
- If a repair is approved and unsuccessful customer will be given a 50% discount on the repair. Labor and travel will be billed at 75%.
Customer Property Abandonment: If customers leave their property with AAA Maintenance Solutions LLC. for repair, storage, or transport for a term of 180 days or longer without contact, payment, or prearranged agreements then Customer forfeits the right of ownership. AAAMS reserves the right to resell or dispose of said property.
Machine Modifications: Any modifications from the machine’s original design/setup that account for extra-added labor/travel/delays/materials will be billed for at cost.
Traveling: Travel is billed at time and expenses including but not limited to: Mileage, tolls, parking, airfare, baggage, and per diem. All estimates are for a single trip to and from the job site unless specified. Any subsequent returns will be billed at time and materials including travel expenses. Any delays that are a result of customer/dealer/contractor/HVAC/electrician/shipping/trucking company/etc. not meeting the agreed deadline either verbally or in writing may result in additional charges.
Per diem: Per diem is invoiced for each technician per day. Charges are based on total combined hours of labor and travel served within a 24-hour period. Under 5 hours one-half per diem. 5-10 hours full per diem.
Repairs: Repairs may become necessary to meet the terms of the sales agreement. Repairs also may become necessary to complete the safety test or meet local, State/Province, or Federal safety standards. Any repairs that are needed to be made will be billed at time and materials.
Delays: For every 10 hours totaled (continuous or non-continuous) of delays, modifications, and/or repairs, will be equivalent to one day of labor and will therefore be subject to additional per diem/hotel/parking and other daily travel expenses. If delays persist long enough that cause interference with other preplanned jobs/installations/service calls/repair the technician reserves the right to leave the job site, and return at their convenience (within reason) to finish the job. Additional travel expenses may apply in this situation.
Work Performed: All travel and work are quoted to be performed Monday – Friday standard working hours. Any travel or work performed outside of standard hours, as a direct request by the customer will be subject to overtime charges. See www.aaams.co for a list of our standard hours & current overtime rate multipliers.
Estimates: To secure estimated services a PO#, signed estimate, signed contract (if applicable) is required. In addition, any job exceeding $7,500.00 USD will require a 50% Down Payment to retain our services. The balance is due upon completion. Prices are subject to change and are only guaranteed for 15 days from the date of estimate. All materials used in the installation are the property of AAA Maintenance Solutions LLC until paid for in full.
Cancellation: Should the customer cancel within 30 days of the agreed start date, a 50% down payment, cost of travel arrangements that cannot be canceled or materials purchased that are not returnable, shall be non-refundable to the customer.
Estimates: Quoted price on estimate may vary +/- 15% without prior approval. The quoted price is based on the price of materials and travel expenses at the time of delivery of the estimate or invoice. Estimates are valid for 15 Days.
Warranty: Unless a warranty is specifically listed out in an estimate, invoice, or contract, there will be no warranty inherent, expressed, or otherwise. Parts will be sold as is in the listed description.
Dispute Settlement: Any dispute that cannot be resolved between AAA Maintenance Solutions LLC and the customer named, will be handled solely through arbitration in Alamance County, North Carolina.
Customer Insurance: The customer is fully responsible for their building, personnel, and equipment. Customer is to maintain commercial general liability insurance, workers compensation insurance, and equipment insurance.
AAAMS Insurance: AAA Maintenance Solutions LLC will maintain commercial general liability insurance, workers compensation insurance and automobile insurance.
Customer Liabilities & Responsibilities: While facilitating Service at a customer’s location the customer will have the following liabilities and responsibilities for AAAMS employees and subcontractors.
- Provide clean and sanitary bathrooms
- Provide adequate means of hand washing
- Provide access to the facility
- Provide a machine operator to assist in the troubleshooting and repair if needed.
- Provide a safe working environment that supports the physical/mental safety of our technicians and subcontractors.
- Provide a safe and secure place for all property including but not limited to tools, computers, equipment, materials, supplies, trailers, and trucks.
- Provide compensation for any property that is lost or stolen while on your location whether it be by a customer’s employee, agent, vendor, supplier, other contractor, trespassers, or other individual.
- Provide punctual payment per agreed terms. Including down payments and final payments.
- All of the above liabilities and responsibilities are applicable to third parties (such as OEM’s or machine dealers) who hire AAAMS and AAAMS subcontractors to perform service at a customer’s location.
Photo Release: I hereby grant AAAMS permission to use photographs, video, and Audio capturing devices to document repair work at my location.
- . I understand and agree that all photos will become the property of the AAAMS and will not be returned.
- I hereby irrevocably authorize the AAAMS to edit, alter, copy, exhibit, publish, or distribute these photos for any lawful purpose. In addition, I waive any right to inspect or approve the finished product wherein my likeness appears.
- Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. I hereby hold harmless, release, and forever discharge the AAAMS from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.
Updates: AAAMS reserves the right to update the Terms and conditions at any time. Updates are posted at the AAAMS Website (www.aaams.co).
By assigning AAAMS a PO# and/or making a payment in any amount towards an estimate/invoice you agree to the above-stated terms and agreements.
Last Updated February 23rd, 2024

Website
Terms and Conditions of Use

Last Updated on July 1st, 2020.

By using this website, you agree to the following Terms and Conditions and Privacy Policy. Please read them carefully before using this website.

General Provisions

This website is owned and operated by and is located in North Carolina. You must be at least thirteen years of age to use our website. Use of this website is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety or your individual use of the website. The Terms and Conditions contained on this page are subject to change at any time.

Your Communications

Any communications made through our ‘contact,’ page, or other related pages, or directly to our phones or mailing or email addresses is not held privileged or confidential and are subject to viewing and distribution by third parties. We own any and all communications displayed on our website, servers, comments, emails, or other media as allowed by United States law, and will not give credit or pay royalties for unsolicited user-generated content such as emails. For more information on when and how we store and use your communications or any data provided by you in those communications, please refer to our Privacy Policy on this page. We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of our business. You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to communications that are potentially libelous or maliciously false, obscene, abusive, negligent, or otherwise harmful or inappropriate.

Disclaimers

Our website and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless our website and company for any direct or indirect loss or conduct incurred as a result of your use of our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s). While we may reference certain results, outcomes or situations on this website, you understand and acknowledge that we make no guarantee as to the accuracy of third-party statements contained herein or the likelihood of success for you as a result of these statements or any other statements anywhere on this website. If you have medical, legal, or financial questions, you should consult a medical professional, lawyer, or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions you choose to make as a result of using this website, related materials, products, courses, or the materials contained herein. This website is updated on a regular basis and while we try to make accurate statements in a timely and effective manner, we cannot guarantee that all materials and related media contained herein are entirely accurate, complete or up to date. You expressly acknowledge and understand that any information or knowledge you gain as a result of using this website is used at your own risk. If you should see any errors or omissions and would like to let us know, please email us at matthew@aaams.co

Affiliates

This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of your purchase through one of these links. We will use reasonable efforts to notify you when and where we have placed affiliate links in addition to this disclaimer located in these Terms & Conditions. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on this website or related communications.

Termination

If at any time we feel you have violated these Terms and Conditions, then we shall immediately terminate your use of our website and any related communications as we deem appropriate. It is within our sole discretion to allow any user’s access to our website, and we may revoke this access at any time without notice, and if necessary, block your IP address from further visits to our site(s).

Refunds & Payment Collection

We take your investment seriously, and we’d appreciate it if you took our investment of time and resources into your success seriously too. Due to the nature of the services and/or products provided, refunds will not be given unless otherwise specified in writing. AAA Maintenance Solutions, LLC. reserves the right to charge 1.5% interest per day upon any outstanding sum left unpaid on or after 14 calendar days from the due date. After 30 days of outstanding payment AAA Maintenance Soltuions, LLC, reserves the right to send you to collections, upon which you will owe the total amount of any outstanding payments plus any collection costs including reasonable attorney’s fees.

We respect your privacy. This Privacy Policy document is designed to explain how we collect, use, share, and protect the personal information you provide to us when you access our website, purchase our goods or services, or engage with us on social media, as well as your own rights to the information we collect.

Cookies, Log Files and Web Beacons

Like many other Web sites, we make use of log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable. We also use cookies - small text files sent to us by your computer - and web beacons to store certain information. We may use cookies to authenticate your identity, to determine if you are logged onto our website, for personalization, for security, for targeted advertising, or for analysis of the performance of our website and services. For example, cookies allow us to recommend blog posts to you based on what you have read on our site in the past. We use cookies that are not specific to your account but unique enough to allow us to analyze general trends and use, and to customize your interaction with our website. Most browsers are set to accept cookies by default. In addition, when you first encounter our website, you will be asked to “consent to cookies.” If you wish to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our website. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. What Are Cookies? By continuing to use our website and not disabling cookies on your browser, you are consenting to our use of cookies in accordance with the terms of this policy.

Mobile Application Information:

If you connect to us using a mobile application, we may request geolocation information, which includes permission to track your mobile device, in order to provide you with location-based services. We may also request access to certain features on your device, including your device’s calendar, camera, contacts, social media accounts, Bluetooth, and storage. We may also send you “push notifications” regarding your account or our mobile application. If you wish to change our access to any of this information, you may do so by changing your device settings.

WEBSITE ANALYTICS

We may partner with third party analytic companies. The analytic companies may also use cookies or other tracking technologies to analyze visitors’ use of our website or mobile app to determine the popularity of the content and better understand online activity. We do not transfer personal information to these third-party vendors. However, in order to access our website, you must consent to the collection and use of your information by these third-party analytic companies. You should review their Privacy Policy and contact them directly if you have questions. If you do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

INTERNATIONAL DATA

Our website is hosted by servers located in the U.S. Therefore, if you reside in the European Union, some of your data will be transferred internationally to those servers. Transfers will be protected by appropriate safeguards, namely the EU-US Privacy Shield. More information on the Privacy Shield can be found at https://www.privacyshield.gov/welcome

Severability

If any part of these Terms, Conditions and Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect

Law and Jurisdiction

These Terms, Conditions and Privacy Policy are governed by and construed in accordance with United States law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of North Carolina, USA.

Consent

By using our website, you hereby consent to our terms and conditions of use and our privacy policy. If you have any questions or require any further information about our Terms and Conditions for our website and/or privacy please contact us at matthew@aaams.co. These Terms and Conditions were last updated on July 1st, 2020.

Parts & Service Terms and Conditions of Use

​

Payment

All invoice payment terms offered are: Prepaid, 50% Down Payment, Upon Completion, COD, Net 30 days, or a combination thereof.

AAAMS reserves the right to change payment terms at management's discretion.

Overdue accounts are subject to COD terms and/or suspension.

Any customer that fails to make payment within a 5-day grace period will have their account suspended including parts, repairs, and service.

All Credit Card Payments will be assessed a convenience Fee.

Claims: If any customer has an issue with products or Services rendered please give us the opportunity to hear your concerns and make it right. In order to serve you to the best of our ability, claims should be made in a timely manner.

Invoicing: Claims arising from invoices must be made within seven business days from the date of receipt.

Parts/Parts Repairs: Claims arising from parts and parts repairs must be made within seven business days from the date of confirmation of delivery of said parts.

Service: Claims arising from service work must be made within seven business days from the date of completion of the work.

All claims must be in writing and emailed to Joseph Robinson, Matthew Robinson, and Dr. Amanda Ball Joseph@aaams.co, Matthew@aaams.co, Amanda@aaams.co

Parts Return:

Unopened parts may be returned: Customer responsible for all S&H fees.

Restocking fee of 25% (1-30 days), 30% (31-60days), 50% (60-90 days) will be charged.

Returns unavailable after 90 days from the date of estimated delivery.

Shipping: Standard shipping is ground with $100 of insurance.

Expedited shipping and additional shipping insurances available upon request and at cost.

Once a product leaves AAAMS’s hand and is in the possession of the shipper the following apply:

AAA Maintenance Solutions is no longer liable for the safety or transportation of your products.

AAA Maintenance Solutions is not liable for downtime or loss in production due to delays in shipping or contents of shipment damaged in transit.

If the customer did not request additional insurance, and the contents of shipment is damaged or lost in shipping, customer is liable for any cost above and beyond the standard insurance including the replacement of the contents of shipment.

Customer is responsible to notify AAAMS in writing if a shipment fails to arrive.

Parts Repair:

We will have you ship the device/board/motor to our office. Once we receive it we will give you a quote for repair within 3 business days. If the device cannot be repaired, or you choose not to repair the device, your investment is limited to $250 for the device exam plus return S&H.

The device exam fee is waived upon acceptance of the repair estimate.

If a repair is approved and unsuccessful customer will be given a 50% discount on the repair. Labor and travel will be billed at 75%.

Machine Modifications: Any modifications from the machine’s original design/setup that account for extra-added labor/travel/delays/materials will be billed for at cost.

Per diem: Per diem is invoiced for each technician per day. Charges are based on total combined hours of labor and travel served within a 24-hour period. Under 5 hours one-half per diem. 5-10 hours full per diem.

Repairs: Repairs may become necessary to meet the terms of the sales agreement. Repairs also may become necessary to complete the safety test or meet local, State/Province, or Federal safety standards. Any repairs that are needed to be made will be billed at time and materials.

Cancellation: Should the customer cancel within 30 days of the agreed start date, a 50% down payment, cost of travel arrangements that cannot be canceled or materials purchased that are not returnable, shall be non-refundable to the customer.

Estimates: Quoted price on estimate may vary +/- 15% without prior approval. The quoted price is based on the price of materials and travel expenses at the time of delivery of the estimate or invoice. Estimates are valid for 15 Days.

Warranty: Unless a warranty is specifically listed out in an estimate, invoice, or contract, there will be no warranty inherent, expressed, or otherwise. Parts will be sold as is in the listed description.

Dispute Settlement: Any dispute that cannot be resolved between AAA Maintenance Solutions LLC and the customer named, will be handled solely through arbitration in Alamance County, North Carolina.

Customer Insurance: The customer is fully responsible for their building, personnel, and equipment. Customer is to maintain commercial general liability insurance, workers compensation insurance, and equipment insurance.

AAAMS Insurance: AAA Maintenance Solutions LLC will maintain commercial general liability insurance, workers compensation insurance and automobile insurance.

Customer Liabilities & Responsibilities: While facilitating Service at a customer’s location the customer will have the following liabilities and responsibilities for AAAMS employees and subcontractors.

Provide clean and sanitary bathrooms

Provide adequate means of hand washing

Provide access to the facility

Provide a machine operator to assist in the troubleshooting and repair if needed.

Provide a safe working environment that supports the physical/mental safety of our technicians and subcontractors.

Provide a safe and secure place for all property including but not limited to tools, computers, equipment, materials, supplies, trailers, and trucks.

Provide compensation for any property that is lost or stolen while on your location whether it be by a customer’s employee, agent, vendor, supplier, other contractor, trespassers, or other individual.

Provide punctual payment per agreed terms. Including down payments and final payments.

All of the above liabilities and responsibilities are applicable to third parties (such as OEM’s or machine dealers) who hire AAAMS and AAAMS subcontractors to perform service at a customer’s location.

Photo Release: I hereby grant AAAMS permission to use photographs, video, and Audio capturing devices to document repair work at my location.

. I understand and agree that all photos will become the property of the AAAMS and will not be returned.

I hereby irrevocably authorize the AAAMS to edit, alter, copy, exhibit, publish, or distribute these photos for any lawful purpose. In addition, I waive any right to inspect or approve the finished product wherein my likeness appears.

Updates: AAAMS reserves the right to update the Terms and conditions at any time. Updates are posted at the AAAMS Website (www.aaams.co).

By assigning AAAMS a PO# and/or making a payment in any amount towards an estimate/invoice you agree to the above-stated terms and agreements. Last Updated February 23rd, 2024

Website Terms and Conditions of Use

Parts & Service
Terms and Conditions of Use

By assigning AAAMS a PO# and/or making a payment in any amount towards an estimate/invoice you agree to the above-stated terms and agreements.
Last Updated February 23rd, 2024

Website
Terms and Conditions of Use